The Financial Conduct Authority (FCA) is the independent regulator of financial services. Please consider and use the information contained within this document to decide whether the products and services we offer are right for you. We strive to provide you with all the relevant information you require in order to make an informed decision. This document will also detail the fees we charge for our services and details on our complaints handling process.
Skyfleet Limited is a credit broker, not a lender. We are regulated by the Financial Conduct Authority (The FCA).
Firm reference number: 669102
To check the register, please visit the FCA website at: www.fca.org.uk/register or alternatively, you can call them on 0845 606 9966
Registered & trading address: Unit 3, High House Business Park, Kenardington, Kent, TN26 2LF
Skyfleet Limited is a company registered in England and Wales, with company number: 03463255
VAT Number: 680053649
Telephone Number: 01233 730260
Skyfleet Limited is an independent credit broker, we work with a selected panel of lenders. Information on the lenders we work with and their associated products and services is available upon request. This panel of lenders may be able to assist you in financing your vehicle needs. We will not offer facilities from lenders outside of this panel.
Through a careful and thorough qualification process, we will provide you comparable details of firms most appropriate to your requirements or general information relating to finance products. In order to ascertain your requirements, we may need to discuss your personal circumstances and objectives, in order to identify your needs and it is important to provide with accurate and relevant information, to enable us to provide you with the most suitable solution to your needs.
An arrangement fee of £275 + VAT is payable by business customers and £275 inclusive of VAT by personal customers, for our services. This fee represents the costs incurred for processing the agreements. The fee is payable by either debit/credit card or BACS and is only taken once finance has been approved and at the point we will be ordering your vehicle.
Skyfleet Limited may receive commission or fees from the lender in respect of a hire agreement undertaken. Skyfleet may also receive additional remuneration, based upon how much business we introduce to each lender. The amount of commission paid to Skyfleet will increase the amount you pay to hire your vehicle, details of which are available upon request for any agreement regulated by the Financial Conduct Authority.
It is the aim of Skyfleet Limited and its subsidiaries to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
We strive to provide a first class service at all times and to treat all customers fairly. If you do have a concern or complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.
If you wish to log a complaint, you may do so by either:
telephone: 01233 730260
in writing: Skyfleet Limited, Unit 3, High House Business Park, Kenardington, Kent, TN26 2LF
Our full complaints policy is available to view on our website which is: www.skyfleet.com
To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help us resolve your problem you should provide the following information:
• Your full name and contact information
• Full details of your complaint
• Your agreement details
• Details of what you would like us to do to put things right
• Photocopies of any relevant paperwork
We will try to resolve your complaint immediately. However, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing, providing our findings and the action to then take.
If you are not satisfied with our handling of your complaint, you may contact the British Vehicle Rental & Leasing Association (BVRLA). We are leasing broker members and they have a conciliation service for such matters.
If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.