Vehicle support guidance from Skyfleet Limited
We’re sorry to hear you’re experiencing issues with your vehicle; we understand how disruptive & frustrating that can be and we’re here to help you get things sorted as smoothly & quicky as possible.
To guide you through the next steps, here’s a quick overview of who to contact & what to expect:
If your vehicle has broken down
Your first point of contact should be the manufacturer’s breakdown assistance team, all the information you need should be with your vehicle.
They’ll aim to fix the issue at the roadside but if that’s not possible, they’ll arrange for your vehicle to be taken to your nearest dealership for repair.
Most manufacturer’s warranties include a courtesy vehicle or cover alternative travel costs if your vehicle can’t be repaired immediately. The roadside assistance team or dealer will arrange this for you & costs are typically covered by the manufacturer (although it is always worth checking this).
If your finance agreement is funder-maintained, you’ll also have access to full breakdown cover. This can be especially helpful if the manufacturer’s cover doesn’t extend for the full duration of
your contract.
If you’re experiencing a recurring fault
In cases where the issue keeps coming back, it is important to make the manufacturer & finance company aware as they can work together, with your dealer to help find a resolution.
• Finance company – call them as they may be able to escalate the issue with the dealer and, in some cases, work with the manufacturer to explore options such as returning the vehicle or ending the contract early. Please be aware the manufacturer will expect to be given every reasonable opportunity to repair the vehicle before considering any other options.
• Manufacturer – you can raise a formal complaint with their customer service team. This ensures they’re aware of the issue and can collaborate with the dealer and/or the finance company to find a
resolution. Most manufacturers websites have clear details on how to register a complaint.
Taking this two-pronged approach can help speed up the repair process, extend courtesy car availability and potentially lead to a more permanent resolution.
We hope this information gives you clarity & confidence about your next steps. If there is anything else we can do to support you, please do not hesitate to get in touch – we’re always happy to help.
Best regards,
The Skyfleet Team